After-sale service

　　I.Fault monitoring service

　　Regular inspection:The after-sales team goes to the customer's site on a regular basis,using vibration analyzers,temperature sensors and other professional equipment to conduct a comprehensive inspection of the couplings.For equipment that may have misalignment faults,increase the frequency of inspection,record vibration,temperature and other data in detail,and establish an exclusive equipment file.

　　Remote monitoring:Provide customers with an intelligent monitoring system that collects coupling operation data in real time through IoT technology.Once the data is abnormal,the system automatically warns,and the after-sales personnel immediately communicate with customers to analyze the risk of potential misalignment failure. 

　　Failure maintenance service

　　Rapid response:after the customer feedback coupling misalignment failure,the after-sales team responds within 1 hour,and arrives at the scene within 24-48 hours according to the failure situation.

　　Precise repair:after arriving at the site,the technicians utilize tools such as laser alignment meter and percentile meter to accurately measure the misalignment deviation.In case of axial deviation,adjustments will be made by adding or subtracting shims;in case of radial deviation,fine-tune the shaft position with the help of jacks;and in case of angular deviation,solve the problem by loosening or tightening the ground bolts.Replace the parts with serious wear and tear in time to ensure the quality of maintenance.

　　Quality Assurance:After the repair is completed,test run the equipment to ensure that the coupling runs smoothly and the parameters are normal.Provide 3-month warranty for the maintenance parts,and the same problem will be repaired again free of charge during the warranty period. 

　　Third,technical training services

　　Operational training:for customer operators to carry out coupling installation,routine maintenance and simple troubleshooting training,through the combination of theoretical explanations and practical operation,so that they can master the correct installation methods and daily monitoring points,to avoid misalignment faults caused by improper operation.

　　Technology Enhancement:Provide in-depth technical training for customer's technicians,including coupling working principle,fault analysis and advanced maintenance technology,to enhance their ability to solve misalignment faults on their own. 

　　Fourth,after-sales visit service

　　Regular return visit:the first phone call will be made within 1 week after the maintenance to understand the operating condition of the equipment.After that,regular monthly visits will be made to continuously track the operation of the equipment and ensure the long-term stable operation of the couplings.

　　Opinion collection:During the return visit,we actively collect customers'opinions and suggestions,continuously optimize the after-sales service process and quality,and improve customer satisfaction.

　　Translated with DeepL.com(free version)